FAQ's

Most of the frequently asked questions are listed below. Please get in touch in case you cannot find your answer here.

What happens after I make a booking?

Once you have made a booking and completed payment, you will receive an acknowledgment email for your booking alongside an e-ticket copy for your flights.

What if I cancel after booking?

Payment is required in full prior to visa authorisation application – this is a requirement by the Ministry of Hajj. Refunds on the ground arrangements portion of the payment cannot be given. Depending on the ticket type we may be able to refund the ticket amount less a cancellation charge if allowed by the airline.

Can I combine my trip with a stopover in another country?

Yes. Many airlines offer stopovers and onward destinations at an extra charge including destinations in the Middle East, Africa, Asia and the Far East. We also offer Umrah with an option to visit Dubai. However, you must enter the Kingdom within one month of the visa issue date. Please speak to one of our agents who will help find best arrangements for you.

Can Non-British citizens go for Umrah?

Yes, they can but they should have a valid visa .

Do you offer Ziyarat of holy sites in Makkah and Madinah?

Its optional and can be added to your package at additional cost.

What kind of hotels do you offer in your packages?

We can offer 3 Star to 5 Star hotel accommodations in Makkah and Madinah. You will be staying at the hotel which is mentioned in our package. However, in a tailor made package you can choose which hotel you would like to stay in.

What is the Visa processing time?

Visa processing time depends on the Saudi Embassy. We recommend our clients to book their packages at least 15 days prior to the date you want to travel. This will give you enough time for visa processing and preparation. If you require an urgent visa processed or further advice, speak to our agents who will assist you.

What should I do if I have a problem in Saudi Arabia?

We have an exceptional team of staff in Saudi Arabia . We make sure that no problem arises while you are staying in Saudi Arabia. It is highly unlikely that you will encounter any problem during your stay. If you are still not satisfied with anything, you can contact our office by phone during office hours and we will try our best to solve the issue. You will also be provided numbers of contacts in Saudia Arabia before you travel.